FAQ | Switch 3D

How does Switch 3D work?

Switch 3D provides professional 3D scans with a 2-3 business day turnaround. This is how it works:

1. Book a call with us to discuss the products you want to be 3D scanned. We need to verify that our scanning technology can support them.

2. Ship us your products. We'll begin 3D scanning your products as soon as we receive your package.

3. We'll deliver your professionally edited 3D scans 2-3 business days we receive your package. You'll receive a download link with your assets.

4. Send us a return label and we'll ship your products back to you.

That's it! Book a call with us or send us an email at support@switch3d.co if you have any questions.

How does pricing work?

Our pricing is simple. 3D scans, including professional editing, are $196 each.

You will be responsible for the fees associated with shipping your products to and from our scanning facility.

How does shipping work?

After we've verified that your products will work with our scanning technology, we'll provide you with the shipping address of our scanning facility.

Ship us your products and we'll start 3D scanning as soon as we receive your package. Don't forget to send us a return label so we can ship your products back to you.

What products can you scan?

Switch 3D uses cutting-edge technology to create photorealistic 3D scans. Unfortunately, this comes with limitations and our technology does not work with all products.

Our technology works best with products that have a lot of details, colors, or textures. It does not work well with products that are highly reflective, transparent or made up of a single, solid color. Our process currently can accommodate products with a maximum size of 24 x 24 x 24 inches (L x W x H) and a maximum weight of 35 pounds.

Book a call with us to discuss the compatibility of your products. Our technology is improving every day and we're happy to help you determine if your products are a good fit.

Does my Shopify theme support 3D and AR?

In order to display 3D scans, your Shopify theme must support rich media. Most themes in the Shopify Theme Store support rich media as of January 2020, but if you have an older theme, you may need to update it. You can test your store's theme by downloading a free 3D scan and seeing if it works. Simply drag and drop the .GLB file into the media card of one of your products and see if your theme displays it correctly.

If you have any questions, don't hesitate to send us an email at support@switch3d.co.

When am I billed?

You will receive an invoice once your 3D scans are complete and approved. Invoices must be paid in full prior to us sending you a download link with your assets.

What currency am I billed in?

You will be billed in $USD regardless of where your business is located.

How do I contact you?

You can contact us here. You can also send us an email at support@switch3d.co.

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Frequently asked questions